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Awaiting Order Arrival

How long will it take for my scooter to arrive?

Most orders are processed within 1–2 business days and shipped within 3–7 business days depending on your location. We'll send you tracking details once your order ships.

How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and link. You can also log in to your account to check your order status anytime.

I haven’t received my scooter yet—what should I do?

If your delivery window has passed, please contact our support team. We’ll immediately investigate with our shipping partners and update you.

Will I be notified before delivery?

Yes, most couriers will send you a delivery notification via email or SMS. Some may also call ahead if the scooter requires special delivery handling.

Can I change the delivery address after placing the order?

Address changes can be made within 24 hours of placing your order. Contact us as soon as possible to request any changes.

Ordering & Payment

How do I place an order?

Simply choose the scooter you want, click “Add to Cart,” and follow the checkout process. You’ll get a confirmation email after your order is placed.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and in some cases, financing options through third-party providers.

Is it safe to order from your website?

Absolutely. Our website uses SSL encryption to keep your personal and payment information secure at all times.

Do you offer discounts for bulk or wholesale orders?

Yes! Contact us directly for special pricing if you’re ordering multiple units or interested in wholesale opportunities.

After sales

Do you offer warranty on your mobility scooters?

Yes, most of our scooters come with a 1–2 year manufacturer’s warranty. Check the product page or contact us for warranty details on specific models.

Who do I contact if I need help using my scooter?

Our customer support team is happy to assist with setup, troubleshooting, or general questions. Reach us by phone, email, or live chat.

What if I receive a damaged item?

Please contact us within 48 hours of delivery with photos of the damage. We’ll work quickly to resolve the issue or send a replacement.

Can you help with maintenance or servicing?

While we don’t perform in-person servicing, we can guide you through basic maintenance or direct you to a local service partner.

Do you sell replacement parts or accessories?

Yes, we carry a wide range of replacement parts and accessories. Browse our Accessories section or contact us for help finding the right part.

Refund

What is your refund policy?

We offer a 30-day return window for unused scooters in their original packaging. Refunds are issued once we receive and inspect the item.

How long does it take to process a refund?

Refunds are typically processed within 5–7 business days after we receive the returned item. It may take a few more days for funds to appear in your account.

Do you charge a restocking fee?

In some cases, a restocking fee of up to 15% may apply. This will be clearly stated during the return request process.

Can I return a used scooter?

nfortunately, we can’t accept returns on used or assembled scooters unless they are faulty. Contact us if you believe your item is defective.

What if I changed my mind after placing the order?

If the order hasn’t shipped yet, we’ll cancel and refund it immediately. If it has shipped, you’ll need to follow our standard return process.